Returns Policy
We understand that sometimes items may not be quite right. We're happy to accept returns within 1 month of receiving your order, subject to the following conditions:
Items we can’t accept for Return
- Branded, personalised, or specially ordered items that have been supplied correctly
- Swimwear, underwear, or tights (for hygiene reasons)
- Items returned after the 1-month period
Items must be:
- In resalable condition – unmarked, unworn, and with tags attached
- Returned in their original packaging
Refunds and Charges
- Original delivery charges are non-refundable
- A delivery slip will be provided, and shipping costs will be deducted from your refund (your account manager will confirm the cost)
- We do not charge a restocking fee, except for Brook Taverner items, where a £4 charge per item applies
- Refunds will be made to your original payment method, and you'll receive an email confirmation once processed
Exchanges: Please contact your account manager directly for any exchange requests, please note we will charge delivery to post your new item.
Faulty or Missing Items: Any shortages or faults must be reported within 5 working days of receipt. Please clearly indicate faults without damaging the garment.
Process
- Complete a returns form or contact your account manager to authorise the return and receive:
- A returns slip and postage instructions
- Repackage your items in the original packaging
- Include the returns slip inside
- Post