Returns Policy

We understand that sometimes an item may not be quite right. We’re happy to accept returns within 30 days of receiving your order, provided the items meet our returns criteria below.

How to Return an Item

To arrange a return, please complete a returns form or contact your account manager, who will authorise the return and provide:

• A Returns Authorisation Form

Once received please:

• Repackage your item(s) in the original packaging
• Include the Returns Authorisation Form inside your parcel

• Return your parcel within 5 days of receiving your Returns Authorisation Form. Returns are at the customer’s own cost unless the item is faulty, incorrect, or otherwise agreed with your account manager.

  Please send returns to:

  Corporate Wear Ltd
  4 Buckwins Square
  Burnt Mills Industrial Estate
  Basildon
  SS13 1BJ

Items Must Be Returned:

• In a resalable condition – unworn, unmarked, and with all tags attached
• In their original packaging

Items We’re Unable to Accept for Return:

• Branded, personalised, or specially ordered items that have been supplied correctly
• Swimwear, underwear, or tights (for hygiene reasons)
• Items returned outside of the 30-day returns period

Refunds and Charges

• Original delivery charges are non-refundable
• We do not charge a restocking fee, except:

1. Brook Taverner items, where a £4 charge per item applies
2. Items returned in an unsuitable condition that require repackaging or additional handling

Refunds will be processed back to your original payment method. You’ll receive an email confirmation once your refund has been completed.

Exchanges

If you would like to exchange an item, please contact your account manager directly, who will be happy to help.

Please note: delivery charges apply when sending out replacement exchange items.

Faulty, Incorrect, or Missing Items

If there is a fault, shortage, or you have received an incorrect item, please report this within 5 working days of receiving your order.

Please clearly identify any faults without marking or damaging the garment.

If an item is faulty or incorrect, we’ll arrange the most suitable solution for you. This may include:

• A free return
• Collection of the item
• A replacement item
• A refund

A member of our team will contact you within 2 working days to discuss the next steps.

Our priority is to resolve any issues quickly and make sure you’re happy with the outcome.