Frequently Asked Questions.

Orders over £100 (excluding VAT) delivered to UK mainland addresses qualify for free delivery. For orders under £100 (net), a £6.99 delivery fee applies. Deliveries outside the UK mainland (e.g., Scottish Highlands, Northern Ireland, Channel Islands, Isle of Man) incur a £25 charge and may take up to 2 business days. We use DPD for tracked, next-business-day delivery(once your order is ready). You’ll receive a dispatch email and tracking details as soon as your parcel is on its way. Click here to view our shipping policy.

We’ve been proudly serving the workwear industry for over 30 years. Learn more about us here.

Customised orders are usually dispatched within 10 working days. For new logo designs, we’ll send a proof for approval within 2 working days. Please note: delays in artwork approval may push back your delivery date.

Need it urgently? Contact us and we’ll do our best to meet your deadline.

Plain items are usually dispatched within 5 working days, often sooner.

If you need it quicker, get in touch — we’ll do our best to help.

Online branding includes embroidery or transfer printing.
More about transfer printing here.

Prefer screen printing? Contact us for a bespoke quote.
Unsure which method suits you? Our team is happy to advise.

Please upload a high-resolution version of your logo when customising online. Our artwork team will review it and let you know if they need anything else.
You’ll receive an artwork proof via email for approval before production starts.

Set-up fees are applied to cover initial logo preparation (digitising or screen creation).

This is a one-time fee as long as your logo remains unchanged (size, design, colours) in future orders.

Yes — we offer a sample service so you can try before you buy.

You can either contact our team to request samples or order a plain item online.

Plain (non-customised) items can be returned within 1 month, provided they’re in original condition with tags and packaging.

Customised items are non-returnable, unless faulty. If an item is faulty, please notify us within 5 working days, including photos to help us resolve things quickly. Read our full returns policy here.

We accept all major credit and debit cards. For offline orders, BACS payment is available — just reference your sales order number. Want a trade account? Contact us directly to apply.

No. All prices are listed excluding VAT and any applicable delivery charges.

Yes, we work with partner factories across the world to provide a fully bespoke service for our customers. This service allows complete control over the fabric composition, weight and colour, as well as offering personalised clothing labels and packaging. Click here to find out more about our bespoke services.