Allow ×
This Site Uses Cookies
We and our advertising partners use cookies on this site and around the web to improve your website experience and provide you with personalised advertising from this site and other advertisers. By clicking "allow", you accept the placement and use of these cookies for these purposes. Learn More
FAQs
Branding & Personalisation
How can I add a logo on my clothing?

We can print or embroider all the garments and accessories (apart from footwear) that we sell. Use our Enquiry' button on product pages to add the garment you like to your enquiry. From here you can enter your print and embroidery requirements and upload your logo. All the information is then sent to us in order to produce a quote based on your needs.

Should I have printing or embroidery?

This usually comes down to your own personal preference. Once we have seen your logo, we may recommend something different to what you may have wanted. There are several factors that can affect the choice between printing and embroidery, including the logo itself and how detailed it may be, the number of colours, the position on the garment, the garment fabric and the quantity. We'll always recommend the best method for your individual order.

Do you offer a bespoke service?

Yes, we work with partner factories across the world to provide a fully bespoke service for our customers. This service allows complete control over the fabric composition, weight and colour, as well as offering personalised clothing labels and packaging. Click here to find out more about our bespoke services.

Ordering
Are there minimum order numbers?

There are minimum order quantities for most of our custom products. If you have certain requirements, please get in touch and we would be happy to see what we can do and make recommendations. Please note that the minimums do not need to be the same product and can be across garments. For embroidery, there is usually a minimum of 6 garments per order. For embroidered caps, we usually require a minimum of 12. For printing, some methods do not have a minimum quantity, others including screen printing have a minimum of 15 garments.

How does 'Add to enquiry' work?

As you browse our site, if you see a product you like, click on the ‘enquiry’ button to add this product to your quote. You will have the option of filling in details about quantities, colour and branding. You can also upload your logo at this point. When you have added all the necessary details, the information is sent to our sales team and they will prepare a personalised quote based on your specific requirements. Quotes are valid for two weeks from the date the quote is given, unless otherwise stated by our sales team.

What happens once we accept the quotation?

When you are happy to go ahead, we will send either a proforma invoice for non-account customers or a sales order confirmation for customers who have an account. We can accept payment via credit/debit card or BACS. Once the sales order has been approved and payment made, we will begin working on your order. You can find more information on our entire custom branding process and requirements here.

Can I make changes to the logo after is has been set up?

Once a logo has been set up for embroidery, we can make slight changes to it. This includes removing a tag line, making it slightly larger or adding more definition to a shape. If you need to make substantial changes to the logo, it would need to be set up again and an additional charge would apply. Once a logo has been set up for screen printing it cannot be changed.

Can I return printed or embroidered clothing?

Printed or embroidered garments can only be returned if the wrong garments were supplied or the garments are faulty. If you ordered the wrong colour, size or style but this was approved on the sales order, we are unable to take the clothing back.

Are the colour swatches on screen exact?

Please note that colours on the web page are only a representation of the actual garment’s colour and only as accurate as the web design process allows. If you have any queries about product colours, please call us on 01844 220 500 or email us at sales@corporatewearltd.co.uk.

What happens if an item is out of stock?

When you place an order, we will notify you immediately if an item is out of stock and when it will be due back in. If you decide to keep the item on backorder, we will let you know once it comes back into stock to check it is still required.

Can I cancel an order once it has been placed?

You can cancel an order before it has been paid and there won't be any charges. Once you've paid for the order, you can still cancel it if the garments haven't been printed or embroidered. If your logo has been set up and you cancel the order, we would only refund the cost of the garments and not any set up cost.

Do you have a brochure you can send out?

Yes, we have our main brochure which covers all types of workwear and uniforms, as well as a smaller brochure for suits and smarter corporate wear. You can request a brochure by giving us a call on 01844 220 500. Our brochure contains over 5,000 products, so most customers prefer to contact us for a chat about their needs. Because most of our orders require printing or embroidery, all quotes are POA and depend on factors such as the number of garments, sizes, whether you want printing or embroidery, the actual logo to be applied and the position and size of the logo.

Samples
Do you provide samples?
We have a sample service so you can see the garments before you buy them. You simply need to download our sample request form, fill it out and pop it back to us.
Do I need to pay for my samples?
If you have an account with us, we will raise an invoice for your sample order in the same way a 'normal' order is invoiced. We would then raise a credit once the items are returned, as long as they are sent back in the same condition that they are supplied in. If you do not have an account with us, you will need to pay for the samples before we send them out. You do not pay a delivery charge on your first sample order, but you will need to return them back to us once you have finished with the samples. Once we receive the samples back, we will refund the cost for those returned.
If I paid upfront for my samples, how do you refund me when I return them?
As long as the samples are returned in the same condition as they were supplied, we will raise a full credit and refund you using the same method with which you paid for them.
Can I wash and wear the samples?
You may try the samples on to see how they feel and fit. If you need to trial them and wash the garments, we will not be able to take them back.
What if I damage or mark the samples?
If you damage or mark a garment in any way, we are unable to refund that garment. We therefore recommend that you are careful when trying the garments on, especially with deodorant or make-up stains.
Do I need to return the garments in the same packaging that they were supplied in?
Yes. Where possible, please keep the packaging intact and return the garments in the same packaging as supplied. All samples are taken from our main stock supply and will be used as part of another order, so we ask you to be careful with the samples.
Payment
How can I pay for my order?

We accept payment from all major credit or debit card providers and BACS. Unfortunately, we cannot accept cheques.

When will I pay?

Unless you have an account with us, you will need to pay for your order upfront. In cases where you need printing and embroidery, this would be before we set up any logos. Please give us a call if you wish to set up an account.

Do prices include VAT?

All prices listed on the site exclude VAT and delivery charges (where applicable).

Why aren't there set printing and embroidery charges?

Embroidery and printing prices vary from order to order and depend on a large number of factors. For printing, pricing depends on the logo design, the number of colours in the logo, the size and position of the logo, the garment being printed on and the quantity of prints. You can find out more about printing prices and requirements here. For embroidery, pricing depends on the stitch count of the logo - which is determined by the size, shape and detail of the logo - and the number of garments to be embroidered. You can find more about embroidery prices and requirements here.

Why do I need to pay set up costs?

There are set up costs for most embroidery orders and screen printing. These cover the cost of digitising the logo for embroidery or creating the screen for printing. This would only occur on the first order so long as subsequent orders use the same logo (design, size and number of colours).

Delivery
How long will my order take?

For printed and embroidered clothing, we allow approximately 7 to 10 working days for delivery once the artwork has been signed off and the order confirmed. However, we will always try to be flexible if you have an urgent enquiry or need to meet a specific date. Please let our sales team know if you need your garments by a specific time. For plain clothing, providing items are in stock, they can be despatched to you within 2-4 working days, however we may be able to ship them on an overnight delivery if ordered early enough.

Do you charge for delivery?

Delivery is free on all orders over £300 net. Delivery for orders under £300 net is £8.00 plus VAT. This includes orders to UK mainland addresses only and excluding Scottish Highlands. Our preferred courier is DPD. Weekday deliveries to commercial addresses can be any time up to 6pm. Deliveries to residential addresses can arrive between 7.30am and 7.30pm. Guaranteed morning deliveries (from 7am onwards) and Saturday deliveries are possible. Delivery to the Isle of Man, Channel Islands, Northern Ireland and the Scottish Highlands is available. We also ship overseas to customers who have an account with us. Please get in touch for more information and costs.

Do you charge delivery to send out samples?

We don't charge to send samples out for the first despatch, but we do charge thereafter. You do need to return samples at your own cost once you have had a chance to look and try the garments on.

Can I collect my order from your offices?

We don't have a shop, but you can collect your garments if you are in the area. You would need to speak to our sales team to arrange a collection day so we can ensure your garments are ready.

Can my order be tracked?

You will receive an email and/or text with tracking details once your order has been despatched. We cannot leave items without a signature, so somebody will need to be around to sign for your delivery. If you would like an update on your order, please call our customer services team on 01844 220500, or email sales@corporatewearltd.co.uk. Lines are open 8.30am to 5pm, Monday to Friday.

Returns
Do you accept returns?
Returns will only be accepted by prior agreement with Corporate Wear. If you wish to return an item, please contact your account manager or our sales team on 01844 220 500. Items must be returned in resalable condition, unmarked and unworn. Items must have tags attached and be returned in their original packaging. Items must be returned within 28 days of receiving your order (samples should be returned within 2 weeks as per the sample T&C’s). Due to hygiene reasons we cannot accept returns of swimwear, underwear, tights or leotards. We do not accept returns for personalised or specifically procured items unless they have been supplied incorrectly. Shortages and faulty goods must be reported by phone or email to the office within 5 working days of receipt. The fault should be clearly indicated without defacing the garment. We do not refund delivery charges paid on your original order or the return delivery cost. A 20% handling fee of the total value of the goods may apply for correctly supplied garments.
Can I return printed or embroidered clothing?
Printed or embroidered garments can only be returned if the wrong garments were supplied or the garments are faulty. If you ordered the wrong colour, size or style but this was approved on the sales order, we are unable to take the clothing back.
Where should I send returns?
When sending a return, please repackage the items in their original packaging and reference the returns number with the items being sent back. You can take your parcel to your nearest postal or courier service, and we recommend sending by recorded or tracked delivery. We cannot be held responsible for any parcels lost in transit, so please keep your receipt as proof of postage. Our returns address is: Corporate Wear 4 Buckwins Square Burnt Mills Industrial Estate Basildon Essex SS13 1BJ
How will I receive my refund?
Refunds will be made by the original payment method - either by BACS to the original bank account or through our secure payment system to the original card. You will receive an email notification when this has been processed.
Do you collect garments to be returned?
We only collect garments for return if the order was supplied incorrectly or was faulty. Returns for all other reasons must be sent back at the customer’s cost.
Communications
Do you have a retail store?
As an internet-based company, we do not have a store. However, our sales team would be happy to come and see you if you would like to go through your requirements or see samples. If you would like to come to our offices, this also isn't a problem. Please get in touch to arrange an appointment.
Why am I receiving emails?
If you have ordered from us in the past, we may from time to time send you relevant emails on new products, offers and any details we think are relevant to your industry. We like to let our customers know about any great deals or new products; however, there is always the option to unsubscribe at any point. Please click the link at the bottom of the email to do so.
How can I provide feedback about a product I received?
We always like to hear your comments about our products, whether good or bad. Shortly after despatching your order you will receive an email from us where you can leave a review. If the product is faulty, please contact us on 01844 220 500 to discuss this with our sales team. They will rectify the issue as quickly as possible. All other queries or complaints should be directed to our sales office: Corporate Wear Ltd, 4 Buckwins Square, Burnt Mills Industrial Estate, Basildon, SS13 1BJ
Account
How do I turn on/off my cookies?

When you first visit our site, a pop up will appear and give you the option to accept our use of cookies or not.

Do you have an ethics policy?

It is Corporate Wear’s policy to work with manufacturers and suppliers that protect and promote the health, safety and welfare of all staff involved in the production and supply of their garments. You can read more about our ethics here.